Thank you for letting us know, you haven’t heard back. Mental Health Match has now followed up with your therapist.
Therapists are often busy, and there can be many reasons for delayed responses. Whether they’re booked up, managing a heavy caseload, or simply on vacation, there’s also a chance your message got lost in the shuffle.
We always recommend giving a therapist the benefit of the doubt and trying at least two ways of contacting a therapist before moving on.
If you’ve been waiting for a reply and are unsure of what to do next, here are a few tips to help you move forward:
1. Check Your Spam or Junk Folder
Check your spam or junk folder in your email inbox. Sometimes, a therapist’s response can end up in your spam folder, especially if they’re using a personalized or less common email provider. Email filters can be finicky, so it’s always worth checking to make sure you haven’t missed a response from the therapist.
2. Check Their Website
Sometimes therapists use booking tools on their website, or publish their email addresses directly. Their website can be a great next step to understand how best to reach them.
3. Call and Leave a Message
If the therapist provided their public phone number, try calling them directly. Leave a brief voicemail if needed, expressing your interest in speaking with them. Be sure to include the best way for them to get in touch with you, whether that’s by phone or email.
4. Keep Looking – It’s Okay to Find Someone Else
If you still don’t hear back after following up, it might be time to move on and look for other options. It’s important to remember that finding the right therapist can be a process, and there are many professionals out there who may be a good fit for you.
